Letter With A Follow Up Cleaning
[DATE]
ADDRESSEE
1234 Main Street
City, ST 12345
Dear Mrs. [Client's Name],
Thank you for taking the time to share your thoughts with us regarding your cleaning experience. Your reflections are truly valued. It is our goal that your service is world-class.
We are delighted that you have allowed us to service your home again so that we may prove to you that we provide a quality service. We are extremely sorry that you were not satisfied with your last professional cleaning.
Your loyalty and feedback will provide us the opportunity to improve our service.
We look forward to our next opportunity to serve you!
Sincerely,
[YOUR NAME]
[YOUR COMPANY NAME]
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Letter With No Follow Up Cleaning
[DATE]
ADDRESSEE
1234 Main Street
City, ST 12345
Dear Mrs. [Client's Name],
Thank you for taking the time, and having the courage to share your thoughts with regard to the cleaning service rendered. If we are not aware of the mistakes, we would be unable to correct them.
We are genuinely sorry that [YOUR COMPANY NAME] was not able to meet your expectations. We certainly appreciate that you provided us with the opportunity to serve you. We have enclosed a Performance Evaluation Survey for your input and clarification on any expectations that we have either not met or have exceeded. We look forward to reviewing your honest input.
Having been in the cleaning industry for many years, we know that not every cleaning professional and client is a perfect match. We accept that in this case, we may not be a perfect match and will certainly honor your decision to not use our service again.
In turn, we hope that you will recognize our professionalism and accept the small token of our appreciation[INCLUDE A $5.00 GIFT CERTIFICATE TO LOCAL STORE] for your honesty.
Thank you again and please feel free to call our office number for any future questions or concerns.
Sincerely,
[YOUR NAME]
[YOUR COMPANY NAME]
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Letter With A Full Refund
[DATE]
ADDRESSEE
1234 Main Street
City, ST 12345
Dear Mrs. [Client's Name],
Thank you for taking the time to share your thoughts regarding the cleaning service rendered. The honest feedback of valued clients is the greatest opportunity to learn how we can better serve our clients.
We are genuinely sorry that [YOUR COMPANY NAME] was not able to meet your expectations. We certainly appreciate that you provided us with the opportunity to serve you. We have enclosed your original check in the amount of [AMOUNT].
In turn, we hope that you will recognize our professionalism and accept this refund as our appreciation for your honesty.
Thank you again and please feel free to call our office for any future questions or concerns.
Sincerely,
[YOUR NAME]
[YOUR COMPANY NAME]
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